Privacy Policy

At The Labora ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI sales automation platform and services.

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, company name, phone number, and job title when you create an account.
• Payment Information: Credit card details and billing address (processed securely by our payment processor).
• CRM Data: Contact information and sales data you choose to sync with our platform.
• Communications: Messages you send to our support team or through our platform.

1.2 Information Collected Automatically

• Usage Data: How you interact with our platform, features used, and time spent.
• Device Information: IP address, browser type, operating system, and device identifiers.
• Cookies: Information collected through cookies and similar tracking technologies.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send promotional communications (with your consent)
• Respond to your comments, questions, and support requests
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

3. How We Share Your Information

We may share your information with:

• Service Providers: Third parties who perform services on our behalf (hosting, payment processing, analytics).
• Business Partners: With your consent, to provide integrated services.
• Legal Requirements: When required by law or to protect our rights.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures to protect your data, including:

• 256-bit SSL/TLS encryption for data in transit
• AES-256 encryption for data at rest
• Regular security audits and penetration testing
• Access controls and employee training
• SOC 2 Type II compliance

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. When you delete your account, we will delete or anonymize your personal data within 30 days, unless retention is required for legal or legitimate business purposes.

6. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your data
• Restriction: Request restriction of processing

To exercise these rights, contact us at privacy@thelabora.com.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.

9. GDPR Compliance (EEA Users)

If you are in the European Economic Area, we process your data based on:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Our legitimate interests

You may withdraw consent at any time and lodge a complaint with your local supervisory authority.

10. CCPA Compliance (California Users)

California residents have the right to:

• Know what personal information is collected
• Know whether personal information is sold or disclosed
• Say no to the sale of personal information
• Access your personal information
• Request deletion of your personal information
• Equal service and price (non-discrimination)

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: privacy@thelabora.com
• Address: Dubai, United Arab Emirates